customer service

Fast shipping, easy returns, store credit, product care, we've got you.
Please rveiw our FAQ's below.

FAQs

If you live in NZ or Australia, prices displayed are inclusive of taxes or duties.
E,g. Imports to Australia valued at under $1000 incur 10% GST. This is already included in the purchase price.

We sell through Shopify.
Our web shop sells in NZD$.

We accept major credit cards and PayPal.
We do not receive your credit card details at any stage in the purchase process.

Should you prefer to make a transaction manually,  please phone us on 0064-3-27526-2894 during business hours 10-6pm daily (NZST).

Within 1 business day of purchase we’ll send you an NZ Courier Tracking Number.

Delivery: (estimates)
Australia: 6-8 business days
NZ: 4-6 business days

Courier for most shipping: NZ Post E Shipping

From time to time we also use Aramex Couriers and DHL depending on the destination. We will let you know via email if this is the case for your order.

Please email us at  hello@nicolahawes.com  re issues or delays. We'll investigate and come back to you promptly.


Our Return Policy: free shipping to you, and free returns if sent in 14 days.

Return or exchange your items with ease, we cover all the shipping fees.
Currently we ship to NZ and Australia only.

HOW TO MAKE A RETURN

Just email us your request in 14 days of the parcel being received with the reason clearly stated.
FAULTY GARMENTS: Never happened yet but we will cover the return if the garment is faulty.
SIZE IS INCORRECT: We will make an exhange or issue a store credit.
CHANGE OF MIND: We will make an exhange or issue a store credit, not a refund.

In the event of a return, goods must be returned in pristine condition in their original packaging.

Once we approve your return, we will then send you a return 'postage paid' barcode in an email. You print this, attach to the return parcel and take it to your nearest post shop.
EASY!

SALE: All items marked "Final Sale" and all items discounted may only be returned for an exchange or store credit.


$100 and $50 Gift Vouchers are available online and are great gifts.

All vests are packaged in branded boxes to ensure their safety in transit.
Garments are packed in tissue and NZ Post bags.
Gift wrapping is available on request. We love styling your parcels!

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